Travel buyers today have demanding and difficult jobs. The business travel industry is quickly evolving and many factors, like demographics, geography, politics and weather can have long-term effects. You, the corporate travel professional, are expected to navigate these tricky pain points and develop structured but flexible travel programs for your company and employees.

MasterCard and Phocuswright have partnered to create the IN: business travel video and blog series to explore current issues, discuss the latest trends and help you think differently about your business.

Together Richard Crum and Tony D’Astolfo have 60 years of experience in business travel. They dive into the hard challenges and issues of today, providing their unique perspectives and years of expertise. They offer guidance, insight and direction for business travel professionals looking to create environments in which their travelers can thrive. They look at the day’s trends to help you deliver value back to your company, manage expenses properly, and deal with changes in the industry – all before your competitors.

They have no agenda or bias – just insight and experience on the topics of the day.

Group Head, Global Commercial Products T&E Products and Solutions, MasterCard

Richard Crum is group head, global commercial products. In this role, he is responsible for the global development and management of the corporate travel payment products and solutions offered by MasterCard and our issuers. He also leads a team of product managers to develop the global strategy and align product development priorities to meet regional needs.

Prior to joining MasterCard, Mr. Crum held senior leadership positions with AirPlus International and UATP. During his career at AirPlus, Mr. Crum was responsible for establishing and growing their commercial card issuing business in North America. He held multiple positions with UATP, including serving as the president for the global airline payment network for four years.

Mr. Crum also served as the president for the Association of Corporate Travel Executives and as a member of the ACTE Board of Directors. He was twice recognized as one of the 25 Most Influential Executives in the industry by Business Travel News and named by Travel Agent Magazine as one of the industries Rising Stars.

Mr. Crum has a degree in Economics from George Mason University.

Managing Director, Phocuswright Inc.


Tony assumed leadership of Phocuswright in 2013. A travel industry veteran, he is an accomplished executive with rich expertise in travel and technology and a passion for moving the industry forward. As managing director, he builds on the strength of Phocuswright's premier research and events to foster growth and expand the company's global reach.

His record of success in the corporate travel technology space began with B2B e-commerce leader GetThere, where he led the pre-IPO startup as vice president, sales during an explosive growth period that saw a tenfold increase in revenues and an increase in customer base from five to over 2200. Prior to GetThere, he spent more than 19 years in leadership roles at United Airlines, including his last assignment as national sales manager for the U.K. and Ireland.

Tony is a frequent speaker at travel industry conferences around the world. As Phocuswright enters its third decade, Tony's leadership is instrumental in driving the company's continued evolution and growth.